DELIVERY POLICY

Delivery and Lead Times

Bed Mart Warehouse delivers from Monday to Saturday during normal business hours.

If you require a special delivery time or an urgent delivery, please contact us on 062 043 8134. We will do our best to accommodate your request, subject to availability and delivery schedules.

It is our policy to contact customers before delivery to confirm the delivery arrangements.

Cape Town Deliveries

For products that are in stock, deliveries within the general Cape Town area are normally completed within 1–3 working days after the order and payment have been confirmed.

Out-of-Stock Products

Products that are not immediately in stock generally have an estimated lead time of 5–7 working days, depending on supplier or manufacturer availability.

Where a product has a longer lead time, we will make reasonable efforts to notify you and provide an updated estimated delivery date.

Deliveries Outside the General Cape Town Area

If your delivery address falls outside our normal Cape Town delivery area, please contact us on 062 043 8134 before placing your order so that we can confirm whether delivery is available, the applicable delivery charge and the estimated delivery time.

Delivery Delays

Every reasonable effort is made to deliver orders within the estimated delivery period.

Delivery times are estimates and may occasionally be affected by supplier delays, product availability, traffic, weather, high order volumes or other circumstances outside our reasonable control.

If we become aware that we are unable to deliver your order within the estimated period, we will make reasonable efforts to contact you and provide an updated delivery estimate.

Nothing in this policy limits any rights available to consumers under applicable South African law.

Delivery Address and Access

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please ensure that there is suitable access for the products ordered, particularly for larger items such as mattresses, bases and bed sets.

The customer or an authorised person should be available at the delivery address to receive the goods.

Additional delivery costs may apply where a delivery cannot be completed because incorrect address information was supplied, nobody was available to receive the order, or reasonable access to the premises was not available.

Any additional charge will only be applied where reasonable and permitted by law.

Inspection on Delivery

We encourage customers to inspect their products as soon as reasonably possible after delivery.

If a product appears to have been damaged during delivery, is incorrect, or an item is missing, please contact Bed Mart Warehouse as soon as reasonably possible on 062 043 8134.

Where possible, please provide photographs of the product, packaging and any visible damage so that we can investigate the matter promptly.

Once goods have been successfully delivered to the nominated address and accepted in good condition, Bed Mart Warehouse cannot be held responsible for loss or damage that occurs afterwards as a result of circumstances outside our control.

This does not exclude liability for damage that occurred before or during delivery, a product defect, or any other rights available to the customer under applicable South African consumer law.

Delivery Costs

Delivery within a 5 km radius of Bed Mart Warehouse, 18A Duminy Street, Parow East, is R250.

For deliveries outside the 5 km radius, additional delivery charges apply depending on the delivery location and distance.

Please contact us on 062 043 8134 if you would like to confirm the delivery charge applicable to your area before placing your order.

Contact Us

For delivery enquiries, special delivery arrangements or to confirm delivery costs, please contact:

KR Bed Mart CC
Trading as Bed Mart Warehouse

Address: 18A Duminy Street, Parow East, Cape Town, Western Cape, 7500, South Africa
Telephone: 062 043 8134
Email: info@bedmartonline.co.za
Website: bedmartonline.co.za