Refund & Return Policy:

Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be clean and in the same condition that you received it. It must also have the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
Mattress Overlays
Pillows
Mattress Protectors
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. The refund will be paid via EFT to the bank details provided by you. Refund turnaround times will vary from bank to bank. Once processed and payment is made this can take up to 3 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bedmartonline.co.za.
We only replace items if they are defective or damaged.
To return your product, you should mail your request to: info@bedmartonline.co.za Shipping costs are non-refundable.

What is a Mattress Warranty:

A mattress warranty works much like a guarantee in the fact that the same conditions apply (proper mattress care). However, once the guarantee period is over, the client must start paying a scaled levy fee in accordance with the age of the mattress when the replacement of the mattress or parts is deemed necessary.
For example, if you had a mattress for 5 years, and its warranty is for 10 years, the price for repairing your mattress would be calculated with that in mind. Suppose the mattress sells for R10 000 today. The service charge you’d have to pay for the repair of your mattress would be calculated as follows:
10/R10000x5= R5000
Contact us at info@bedmartonline.co.za for questions related to refunds, returns and warranties.