Privacy policy

PRIVACY POLICY

Last updated: 6 October 2026

This Privacy Policy explains how KR Bed Mart CC, trading as Bed Mart Warehouse (“Bed Mart Warehouse”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you visit or use bedmartonline.co.za, purchase from us, contact us or otherwise interact with our business.

We respect your privacy and are committed to processing personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or providing personal information to us, you acknowledge the processing practices described in this Privacy Policy.

1. WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?

The responsible party for personal information processed through this website and our business is:

KR Bed Mart CC
Trading as Bed Mart Warehouse

Website: bedmartonline.co.za
Email: info@bedmartonline.co.za
Telephone: 062 043 8134
Physical address: 18A Duminy Street, Parow East, Cape Town, Western Cape, South Africa
Business registration number: CK 2005/001447/23
VAT registration number: 4540219120

Privacy-related requests may be sent to:

info@bedmartonline.co.za

2. PERSONAL INFORMATION WE MAY COLLECT

The personal information we collect depends on how you interact with us.

It may include:

Contact information

  • name and surname;

  • telephone or mobile number;

  • email address;

  • billing address; and

  • delivery address.

Order and transaction information

  • products ordered or purchased;

  • order history;

  • transaction information;

  • delivery details;

  • returns, refunds and warranty information; and

  • communications relating to your purchase.

Account information

If customer accounts are available on our website, we may process information associated with your account, such as your name, email address, contact information, order history and account preferences.

Payment information

When you make a purchase, payment information is processed through the payment methods and payment service providers made available through our website.

We generally do not receive or store your complete payment card number where this information is securely processed by an authorised payment service provider.

We may receive transaction-related information such as payment status, transaction references and information necessary to confirm or administer your payment.

Website and device information

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages viewed;

  • referring website;

  • interactions with our website;

  • approximate location derived from technical information;

  • cookie identifiers; and

  • other website usage information.

Communications

If you contact us by email, telephone, website form, social media or another communication channel, we may process the information contained in that communication.

Warranty and product claims

Where you submit a return, warranty or product claim, we may collect information reasonably necessary to assess and process the claim, including:

  • proof of purchase;

  • photographs of products;

  • photographs of mattress bases or support systems;

  • product serial numbers or labels;

  • descriptions of alleged defects or damage; and

  • communications relating to the claim.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • directly from you when you place an order;

  • when you create or use a customer account;

  • when you contact us;

  • when you request a quotation or information;

  • when you submit a return or warranty claim;

  • when you subscribe to marketing communications;

  • automatically when you use our website;

  • through cookies and similar technologies;

  • from payment and ecommerce service providers;

  • from delivery or logistics providers where necessary;

  • from manufacturers where relevant to a warranty claim; and

  • from other lawful sources where permitted by POPIA.

Where reasonably practicable, we collect personal information directly from you.

4. WHY WE PROCESS PERSONAL INFORMATION

We may process personal information where it is reasonably necessary to:

  • process and fulfil orders;

  • receive and confirm payments;

  • arrange delivery or collection;

  • communicate with you about an order;

  • provide customer support;

  • process returns, refunds, exchanges and warranty claims;

  • maintain customer and transaction records;

  • administer customer accounts;

  • prevent or investigate fraud;

  • protect the security of our website and systems;

  • comply with legal, tax, accounting and regulatory obligations;

  • improve our website, products and Services;

  • understand how customers use our website;

  • measure advertising and marketing performance;

  • provide marketing communications where permitted by law;

  • respond to enquiries or complaints;

  • establish, exercise or defend legal rights; and

  • operate and improve Bed Mart Warehouse.

We will not intentionally process personal information in a manner that is incompatible with the purpose for which it was collected unless permitted by law.

5. LAWFUL PROCESSING OF PERSONAL INFORMATION

We process personal information in accordance with POPIA.

Depending on the circumstances, processing may be justified because:

  • you have consented to the processing;

  • the processing is necessary to perform or conclude a contract with you;

  • the processing is required to comply with a legal obligation;

  • the processing protects a legitimate interest of the customer or another person; or

  • the processing is necessary for the legitimate interests of Bed Mart Warehouse or a third party, where permitted by law.

Where processing relies on consent, you may withdraw that consent, subject to applicable law and any processing that remains necessary for another lawful reason.

6. SHOPIFY AND OUR ONLINE STORE

Our online store is hosted using Shopify, which provides the ecommerce platform used to operate our online shop.

When you browse our website, create an account, place an order or otherwise use our online store, certain personal information may be processed through Shopify's systems to provide the ecommerce service.

Shopify may process information in countries outside South Africa as part of providing its services.

Shopify's processing of personal information is also governed by its own privacy practices and contractual arrangements.

7. PAYMENT PROVIDERS

We use third-party payment providers to facilitate secure payments.

Depending on the payment method selected at checkout, information may be provided directly to the relevant payment provider to authorise and process the transaction.

Payment providers may perform fraud prevention, identity verification or other security checks as part of processing a payment.

Their processing of personal information may also be governed by their own privacy policies and legal obligations.

Bed Mart Warehouse does not control the independent privacy practices of third-party financial or payment service providers.

8. DELIVERY AND LOGISTICS

Where necessary to fulfil an order, we may share relevant information with employees, contractors, couriers or delivery providers.

This may include:

  • your name;

  • delivery address;

  • contact number;

  • order information; and

  • delivery instructions.

Only information reasonably necessary to arrange and complete the delivery should be provided for this purpose.

9. MANUFACTURERS AND WARRANTY CLAIMS

Where you submit a product guarantee or warranty claim, we may provide relevant information to the product manufacturer, supplier, authorised inspector or service provider where reasonably necessary to assess and administer the claim.

This may include:

  • customer contact information;

  • proof of purchase;

  • product details;

  • photographs;

  • details of the alleged defect;

  • inspection information; and

  • communications relating to the claim.

We will only share information reasonably relevant to processing or resolving the claim.

10. SERVICE PROVIDERS

We may use third-party service providers to assist with the operation of our business.

These may include providers of:

  • ecommerce hosting;

  • website functionality;

  • payment processing;

  • delivery and logistics;

  • email services;

  • data storage;

  • website analytics;

  • advertising and marketing;

  • fraud prevention;

  • accounting;

  • IT support; and

  • professional or legal services.

Where these providers process personal information on our behalf, we take reasonable steps to require appropriate handling and protection of that information.

11. ANALYTICS AND ADVERTISING

We may use analytics and advertising technologies to understand website usage, measure advertising performance and improve our marketing.

These services may collect or process information such as:

  • IP address;

  • device information;

  • browser information;

  • website interactions;

  • pages viewed;

  • advertising identifiers; and

  • cookie information.

We may use services provided by third parties such as Google, Meta or other advertising and analytics providers.

These providers may process information according to their own privacy policies and technologies.

Where consent is legally required for particular cookies or processing activities, we will seek consent as required by applicable law.

12. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies.

Cookies are small data files stored on or associated with your device when you visit a website.

We may use cookies to:

  • enable essential website functionality;

  • remember preferences;

  • maintain shopping cart functionality;

  • support checkout and account features;

  • understand website usage;

  • measure website performance;

  • prevent fraud;

  • measure advertising effectiveness; and

  • support relevant marketing.

Some cookies are necessary for the website to function correctly, while others may be used for analytics or advertising.

You may be able to manage cookies through your browser settings and, where available, through the cookie or privacy controls provided on our website.

Blocking certain cookies may affect some website functionality.

13. DIRECT MARKETING

Where permitted by applicable law, we may use personal information to send information about products, promotions or offers that may be relevant to you.

We will comply with applicable South African requirements governing direct marketing.

Where consent is required, we will seek appropriate consent.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication, where available, or by contacting:

info@bedmartonline.co.za

Opting out of marketing will not prevent us from sending transactional or service-related communications necessary for an existing order, warranty claim, account or customer-service matter.

14. WHEN WE MAY DISCLOSE PERSONAL INFORMATION

We do not disclose personal information unnecessarily.

We may disclose information:

  • to service providers assisting us in operating our business;

  • to payment providers;

  • to delivery and logistics providers;

  • to manufacturers or suppliers in connection with warranty claims;

  • to professional advisers;

  • where required by law, regulation, court order or lawful authority;

  • where reasonably necessary to investigate fraud or unlawful conduct;

  • to protect our legitimate legal rights;

  • as part of a lawful business restructuring, sale or transfer; or

  • where you have authorised or requested the disclosure.

We do not sell customer personal information as a standalone commercial product.

15. CROSS-BORDER PROCESSING

Some of our technology, ecommerce, payment, analytics, advertising or other service providers may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable requirements of POPIA.

The privacy and data protection laws of another country may differ from those of South Africa.

16. INFORMATION SECURITY

We take reasonable and appropriate technical and organisational measures to protect personal information against:

  • loss;

  • damage;

  • unauthorised destruction;

  • unlawful access;

  • unauthorised disclosure; and

  • other unlawful processing.

No internet transmission, electronic system or storage method can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will take appropriate steps in accordance with applicable legal requirements.

17. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required or permitted by law.

Retention periods may differ depending on the type of information and the reason it is held.

For example, certain order, transaction, accounting, tax and warranty records may need to be retained for legal, accounting, contractual or legitimate business purposes.

When personal information is no longer required and there is no lawful reason to retain it, it will be deleted, destroyed or de-identified as appropriate.

18. YOUR RIGHTS UNDER POPIA

Subject to applicable law, you may have the right to:

  • ask whether we hold personal information about you;

  • request access to your personal information;

  • request correction of inaccurate or incomplete personal information;

  • request deletion or destruction of personal information where legally appropriate;

  • object to certain processing of your personal information;

  • withdraw consent where processing is based on consent;

  • object to certain direct marketing;

  • lodge a complaint regarding the processing of your personal information; and

  • lodge a complaint with the Information Regulator (South Africa).

Some rights are subject to legal limitations.

For example, we may need to retain certain transaction records even after a deletion request where retention is required by law or reasonably necessary for another lawful purpose.

To exercise a privacy right, contact:

info@bedmartonline.co.za

We may need to verify your identity before providing access to, correcting or deleting personal information to protect information against unauthorised access.

19. CHILDREN'S PERSONAL INFORMATION

Our website and products are primarily intended for adults making retail purchases.

We do not knowingly seek to collect personal information directly from children without appropriate authorisation where such authorisation is required by law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us at:

info@bedmartonline.co.za

20. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

Bed Mart Warehouse is not responsible for the privacy practices, security or content of independent third-party websites.

We encourage customers to review the privacy policies of third-party websites before providing personal information to them.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal requirements.

The latest version will be published on this page.

The date at the top of this policy indicates when it was last updated.

22. COMPLAINTS

If you have a concern regarding how Bed Mart Warehouse has processed your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

Email: info@bedmartonline.co.za
Telephone: 062 043 8134

You also have the right, where applicable, to lodge a complaint with the Information Regulator (South Africa).

Information about complaints and the Regulator's current contact details can be obtained directly from the Information Regulator.

23. CONTACT US

For privacy questions, requests to access or correct personal information, objections, complaints or other privacy-related matters, contact:

KR Bed Mart CC
Trading as Bed Mart Warehouse

Physical address:
18A Duminy Street
Parow East
Cape Town
Western Cape
South Africa

Website: bedmartonline.co.za
Email: info@bedmartonline.co.za
Telephone: 062 043 8134
Business registration number: CK 2005/001447/23
VAT registration number: 4540219120